Who is Greg?

I’m an observability engineer focused on Kubernetes, deep technical troubleshooting, and automation. I’m known for bringing a collaborative and humorous approach to any task.

General Highlights

I spent the early years of my career as a Java engineer, building out distributed web services. The neeed for insight into complex systems and digital landscapes introduced me to Dynatrace, adding observability and back-line troubleshooting as valuable skills in my toolkit. The opportunity to join Dynatrace presented itself at the right time, and I’ve grown into a lead engineer role within the Dynatrace Support organization.

I now spend my days solving critical tickets revolving around Kubernetes clusters and distributed systems, and have taken on more and more project work to drive innovation and improvements. From taking ownership of technical interviews to maintaining internal reproduction Kubernetes clusters to writing documentation, no day is quite the same.

Technical Resume

Technical Skills

• Kubernetes
• Observability - Tracing, Metrics, Logging
• APM - Dynatrace
• Java
• Go
• Elasticsearch
• Cassandra
• Linux
• CI/CD
• Public Cloud (AWS/Azure)
• Automation
• Rest APIs
• Networking Concepts
• Distributed Systems
• Container Build Tooling
• Container Orchestration

Certifications

• Certified Kubernetes Administrator
• Certified Kubernetes Application Developer

Career Experience

Dynatrace

Lead Technical Support Engineer

Jun 2024 - Present

• Deliver white-glove support for ~40+ high-priority enterprise accounts, consistently maintaining satisfaction scores above 95%
• Drive technical investigation for large-scale critical incidents
• Act as technical stakeholder for internal projects, providing project management for 10 internal projects
• Lead internal enablement initiatives, onboarding 30+ team members and improving ramp-up time by 25%.
• Serve as a senior escalation point for Sev-1 issues, directly contributing to resolution of incidents impacting Fortune 100 clients.
• Drive root cause analysis and follow-up across major incidents, helping reduce repeat issues in critical customer environments.
• Lead the technical interviewing team

Select Projects

• Major Account Oversight
  • Leading Support efforts for high-priority accounts, prioritizing tickets as an escalation point for customer success colleagues
  • Built a culture of collaboration and partnership between key account stakeholders and Support
• Technical Interview Redesign
  • Defined and led audit of technical interview process, standardizing interview formats for given technical alignemnts and seniority grades
  • Built a foundation for all interviews to evaluate all base required skills for success
  • Notable increase in satisfaction from technical candidates regarding interview process and format

Major Accomplishments

• Redesigned technical interview process
• Own the support experience for critical high-value at-risk accounts

Senior Technical Support Engineer

Jul 2022 - Jun 2024

• Became part of the core Kubernetes expert group solving advanced technical problems, contributing to internal enablement, and earning Kubernetes certifications
• Participated in on-call rotation, triaging incoming high-severity work for assigned domain areas
• Mentored 30+ new hires through onboarding and hands-on training, contributing to geo-wide upscaling and upskilling
• Led 10+ internal enablement sessions on advanced platform topics, contributing to a 40% increase in cross-team technical certifications.

Select Projects

• Reproducer environment
  • Maintained internal AKS cluster with cloud networking to replicate varying technical scenarios
• Guided lab training - Perform 2024
  • Contributed to and facilitated hands-on-training lab at flagship Dynatrace conference
  • Advanced hands-on labs instructing participants on Kubernetes observability best practices, troubleshooting, and automation via Dynatrace
  • Contributed to lab guide as well as technical exercises
  • Collaborated with cross-department resources

Major Accomplishments

• Became a product SME for Kubernetes
• Participating in on-call rotation for my SME areas, serving as a point escalation resource for high severity tickets
• Participating in internal onboarding program, setting new hires up for success
• Lead internal enablement sessions
• Hands-on Training Instructor at Dynatrace Perform 2024
• Organized and led international on-site knowledge transfer sessions

Technical Support Engineer II

Jun 2021 - Jul 2022

• Maintain an advanced knowledge level of the Dynatrace Platform
• Triage incoming high-priority tickets
• Resolve advanced technical problems, conducting techincal investigations and providing root cause analysis into production outages, infrastructure failure. Maintain and prioritize rotating queue of 20-30 support tickets per month
• Maintained deep expertise across both Dynatrace and on-prem infrastructure components
• Advanced backend troubleshooting, investigating Linux-based software and working with backend data stores

Corewell Health

Software Developer I

Nov 2020 - May 2021

• Developed and maintained enterprise-grade Java microservices that integrated systems across healthcare and insurance business units, enabling seamless data exchange and operational efficiency.
• Led proof-of-concept initiatives for Java 17 migration, identifying compatibility issues and contributing to long-term upgrade strategy.
• Spearheaded an AWS development environment POC; authored detailed runbooks and onboarding guides to help engineers transition from a legacy on-premises infrastructure. Built demo VPC with sample CI/CD pipelines hooked into internal registry deploying into EKS cluster
• Participated in on-call rotation; leveraged Dynatrace and system logs to diagnose and resolve critical production issues, improving uptime and system reliability.

Select Projects

• Implemented upgrade from Java 8 -> Java 11 across all services
• Spearheaded an AWS development environment POC; authored detailed runbooks and onboarding guides to help engineers transition from a legacy on-premises infrastructure.
  • Built CDK scripts to stand up sandbox environments
  • Built demo VPC with sample CI/CD pipelines hooked into internal registry deploying into EKS cluster
  • Collaborated closely with on-prem networking and security teams to ensure proper access to on-prem resources

Amway

Software Developer I

May 2019 - Oct 2020

• Spring web service development for customer account management solution
• Created automated CI/CD pipelines building container images, executing smoke tests, and deploying through all environments up to release gate. Eliminated manual build process for local development and testing
• Configured web services and infrastructure for Dynatrace monitoring
• Configured github actions for pull request checks
  • Integration with Sonarqube for coverage scans

Select Projects

• Implemented automated CI/CD pipelines for Java microservices, building and deploying container images to EKS
• Implemented automated testing for Java microservices, including unit tests, integration tests, and end-to-end tests
• Implemented Dynatrace monitoring for Java microservices
• Setup Dynatrace alerting for on-call rotation

Education

Grand Valley State University, Allendale MI

Bachelor of Science: Information Systems

Aug 2014 - Dec 2018

• Resume