Resume
Technical Skills
- Kubernetes
- Dynatrace Platform
- Java
- Linux
- CI/CD
- Public Cloud (AWS/Azure)
Certifications
Career Experience
Dynatrace
Lead Technical Support Engineer
Jun 2024 - Present
- White-glove handling of at-risk projects
- Function as a technical stakeholder on large-scale initiatives
- Lead and own value creation efforts
- Serve as an escalation resource for critical tickets
Senior Technical Support Engineer
Jul 2022 - Jun 2024
- Became a product SME for Kubernetes
- Participating in on-call rotation for my SME areas, serving as a point escalation resource for high severity tickets
- Participating in internal onboarding program, setting new hires up for success
- Lead internal enablement sessions
Technical Support Engineer II
Jun 2021 - Jul 2022
- Maintain an advanced knowledge level of the Dynatrace Platform
- Resolve client problems with Dynatrace components such as Dynatrace Managed, ActiveGate, and Kubernetes
Corewell Health
Software Developer
Nov 2020 - May 2021
- Enterprise web service development
- Assisted with Java version upgrades, including POC for Java 17
- AWS POC – created runbook for setting up development environment in AWS, as well as prepared an onboarding guide for developers acclimated to a hands-off on-prem environment
- Participated in on-call rotation, utilizing Dynatrace to resolve production outages
Amway
May 2019 - Oct 2020
- Spring web service development for customer account management solution
- Created automated CI/CD pipelines
- Configured web services and infrastructure for Dynatrace monitoring
- Configured github actions for pull request checks
- Integration with Sonarqube for coverage scans